At Sneaker Store, we stand behind our performance footwear and want you to be completely satisfied with your purchase. If you’re not 100% happy with your running shoes, hiking boots, or other athletic footwear, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and labels must be attached
  • Shoes must show no signs of wear or damage

Note: For hygiene reasons, insoles cannot be returned or exchanged unless defective. All sales of insoles are final.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your performance footwear:

Step 1: Contact Our Customer Service

Email our support team at [email protected] with your return/exchange request. Please use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sneaker Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Name of Product] – Size: [Size] – Reason for Return/Exchange: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (Sneaker Store, 526 Heavner Court, Radcliffe, US 50230)

Step 3: Package and Ship Your Return

Securely package your item(s) in the original box with all included materials. Include the return authorization number inside the package. Ship to the provided address using a trackable method.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the approval status.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and approve your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International returns may be subject to customs fees which are non-refundable

Exchange Process

For exchanges (size or style changes):

  1. Follow the same return process above
  2. In your initial email, specify the replacement item you’d like
  3. We’ll ship the new item once we receive your return
  4. Price differences will be charged/refunded as needed

Damaged or Defective Items

If you receive damaged or defective merchandise (rare for our premium performance footwear), contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free replacement or return.

Final Sale Items

Certain clearance or promotional items may be marked as final sale and not eligible for return. These will be clearly indicated on the product page.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re dedicated to ensuring your complete satisfaction with every pair of performance shoes from our collection.