Welcome to Sneaker Store’s FAQ page! We’ve compiled answers to the most common questions about our performance footwear, shipping policies, and more. Whether you’re a competitive athlete or just looking for comfortable everyday shoes, we’re here to help.

Product Questions

1. What types of shoes do you specialize in?
We specialize in performance footwear for active lifestyles, including running shoes (with multiple categories like Racing Flats and Cross Country), hiking boots, cross training shoes, soccer cleats, and comfortable casual footwear. We also carry sandals and kid’s shoes to outfit the whole family.
2. How do I choose the right shoe for my activity?
Our menu is organized by activity type to help you find the perfect match. For high-impact activities like running or cross training, look for shoes with proper cushioning and support. Hiking boots offer more ankle support and traction, while our casual collection focuses on everyday comfort.
3. Do you offer wide or narrow width options?
Currently, we focus on standard widths but offer a 15-day return policy if the fit isn’t perfect. Many of our performance shoes feature adaptive fit technologies that accommodate various foot shapes.

Shipping & Delivery

1. Where do you ship from and how long does delivery take?
All orders ship from our warehouse in Radcliffe, US. We offer two shipping options:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95)
– Free Shipping (EMS): 15-25 days after dispatch (free on orders over $50)
Please allow 1-2 days for order processing before dispatch.
2. Do you ship to my country?
We ship worldwide with some exceptions in parts of Asia and remote regions. If you’re unsure, please contact us at [email protected] with your location before ordering.
3. How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our facility. Both our shipping partners (DHL, FedEx, and EMS) provide online tracking so you can follow your performance footwear’s journey to your doorstep.

Returns & Exchanges

1. What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Simply contact us to initiate a return for a full refund. The shoes must be in unworn condition with original packaging.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. We recommend using a trackable shipping method for returns.
3. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience and security.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
3. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and may give you access to future promotions.

Customer Service

1. How can I contact customer service?
Our US-based team is happy to help! Email us at [email protected] with any questions about our products, shipping, or your order.
2. What are your customer service hours?
We typically respond to emails within 24 hours during our business hours (Monday-Friday, 9am-5pm EST).
3. Can I cancel or change my order after placing it?
We process orders quickly to get you your performance footwear ASAP. If you need to cancel or modify your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Still have questions? Our team at Sneaker Store is always ready to help you find the perfect footwear for your active lifestyle. Contact us at [email protected] or browse our collections at sneakersgears.com.